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GETO Service & Support

With customer-focused and result-oriented business philosophies in mind, GETO gathers a group of talented professions, that able to offer excellent and efficient “Five – Star Level Services”, as a part in featuring our service objectives of “putting ourselves in our clients’ shoes and doing our best to solve their matters”. From frontline marketing, to middle-end team building, and back-end supply chain and after-sales support, we can consistently offer highly professional services related to formwork, self-climbing platform and precast product series under our flagship. These services cover the following:

1、Open collaboration mode and investment services
2、Multiple innovative products in combination services
3、Intelligent and customized design services
4、24/7 site engineering services

Frontline Support
Frontline services cover sales and marketing, design, engineering service department as GETO’s “Triangular Competencies” team, as to offer customized product set, professional technical solutions in terms of design, and all-time “Five-Star” site engineering services for our clients.

Middle – End Support
GETO has excellent upskilling program in place to nurture its talents to do continuous research and development for GETO’s product innovation. This contributes to GETO’s capability in offering increasingly comprehensive and diversified product selections for our clients, as we have high-end talent bank to continuously offer innovative ideas of high value to our clients.  

Back – End Support
Back-end production, quality control, logistics and other functional departments collectively assure the excellent and timely fulfillment of products after each order received.

SERVICE

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marketing integrated service

GETO offers integrative product solution package that covers formwork and scaffolding system, and their complementary products, as a part of effort to realize N+1 combined services in bridging collaboration with clients. Meanwhile, product-related one-stop solutions that catered to clients’ demand are lined out as following:
1、Sales Service
2、Aluminium Formwork Rental (Singapore and Malaysia region only as to date)
3、Buy Back Service (Singapore and Malaysia region only as to date) ;note that GETO could assist to find metal scrap collector in the excluded regions
4、Formwork recycling service (Singapore and Malaysia region only as to date)

Design-related service

GETO team committed in applying BIM, AutoCAD and 3D Modulation Software as our design tools to offer the clients:

1、Project analysis and quotation service
2、Project detailing service
3、Aluminium Formwork design and modulation service

Formwork acceptance service

Aluminium formwork acceptance services can be done either by on site mock-up checking or by VR checking. With increasingly mature technology arising, the latter become a more preferred checking method. With 3D-BIM technology in place, clients can use a VR equipment to realize long-distance 360° product checking with on-the-spot simulation experienced. Therefore, they can enjoy the convenience of need not to travel, while able to check every detail of the aluminium formwork system end-product they have ordered.
1、3D VR Inspection Service
2、Formwork Mock-up Service

site engineering support service

The services that complement the product package are important as well. Included in the aluminium formwork system package is the consistent, timely and flexible site engineering service of GETO team, which covers:
1、Complete technical briefing service
2、On-site instruction service
3、Instruction service for aluminium formwork packaging after use
4、24-hour response service
GETO promises our site engineering service team will reach the servicing construction site and offer effective solutions to solve on-site issues related to our product within 48 hours whenever the situation needs.

refurbishment service

The refurbishment service for the product system offerings is realized by conducting project shell drawing redesign, material refurbishment, and other custom-made and standardization processes. This one-stop service package can assist our clients to maximize the reusability of the products we offered, which will contribute to higher integrative economical benefits to be enjoyed by our clients.
1、Second time design support
2、Second time refurbishment support

Personalized value-added services

GETO continuously upgrades our built-in Information Technology System that covers both ERP system and CRM system. Backed up by advanced information technology in place, GETO has realized modernized, integrated and standardized information flow management. Meanwhile, GETO can offer custom-made information system service, including ERP warehousing system for our clients upon payment done. Welcome to enquire us for further collaboration on this regards.